Legal

Terms and Conditions

Version 2026-11-02 · Effective 2 November 2026

These terms apply when an organisation subscribes to and uses the Equity+ web platform. The person who accepts them during sign-up does so on behalf of that organisation, and confirms they are authorised to do so.

1. Who we are

Equity+ is operated by [COMPANY LEGAL NAME] (registration number [REGISTRATION NUMBER]), referred to as "Equity+", "we" or "us". The organisation that subscribes is the "Customer". The information the Electronic Communications and Transactions Act 25 of 2002 (S43) requires is set out in clause 17.

2. The service

Equity+ is a web platform for recruitment, Employment Equity (EE) records and POPIA record-keeping. It includes vacancies and applicant tracking, EE analysis against targets, justifications, document storage, retention reviews and an audit trail, as described for each plan.
Each plan has limits on employee records, CVs per month, storage and users. Some features are available only on higher plans. If the Customer needs more, it can upgrade.
We may improve and change the platform. We will not remove a core feature of the Customer's plan during a paid period without telling the Customer at least 30 days ahead.

3. Not legal advice

Equity+ helps the Customer keep records and see its position against EE targets. It does not give legal advice and does not replace the Customer's own judgement or advisers.
The Customer remains responsible for its compliance with the Employment Equity Act 55 of 1998, POPIA and other laws, including its EE plan, reports, consultation, and every hiring and employment decision. We do not guarantee any outcome, including the issue of a compliance certificate.
Reference data in the platform, such as sectoral targets and economically active population figures, comes from published government sources. We aim to keep it current, but the Customer should check it against the official publications.

4. Accounts and users

The person who signs up becomes the Customer's first administrator and can add users up to the plan's limit. The Customer decides who has access and with which role.
Administrators must use two-factor authentication. Every user must keep their sign-in details confidential and must not share an account.
The Customer is responsible for what its users do on the platform, and must tell us promptly at hello@equityplus.co.za if it suspects unauthorised access.

5. Fees and payment

Fees are the published price of the Customer's plan at sign-up, in South African rand. We do not currently charge VAT. If that changes, we will give at least 30 days' notice by email before adding VAT to the Customer's fees.
The Customer pays by card through our payment provider, Paystack, monthly or annually in advance, as chosen at sign-up. The first payment is taken at sign-up. The subscription then renews automatically at the end of each period, and the same card is charged, until it is cancelled.
We may change our prices by giving at least 30 days' notice by email. A new price applies from the Customer's next renewal after the notice period.
If a payment fails, we will tell the Customer and Paystack may retry the card. If the amount is still unpaid 14 days after we notify the Customer, we may suspend access until it is paid. We will not delete the Customer's data during a suspension of up to 60 days.
Fees are not refundable for part of a period, except where the law requires a refund.
Upgrades take effect immediately. We will confirm any additional amount due before charging it.

6. Cancellation and ending the agreement

The Customer can cancel at any time by emailing hello@equityplus.co.za. Cancellation takes effect at the end of the current paid period, and no further charges are made.
We may end the agreement on 30 days' notice, or immediately if the Customer materially breaches these terms and does not fix the breach within 14 days of being asked to.
For 30 days after the agreement ends, the Customer's administrators can still sign in to export its records. After that we securely delete the Customer's data, unless the law requires us to keep part of it. The Customer remains responsible for keeping its own records for the periods the Employment Equity Act and other laws prescribe.

7. The Customer's data and POPIA

The Customer owns the data it puts into Equity+, including CVs, applicant and employee records and documents ("Customer Data").
For Customer Data, the Customer is the responsible party and Equity+ is its operator under the Protection of Personal Information Act 4 of 2013 (POPIA). These terms are the written contract required by POPIA S21.
As operator, we will:
- process Customer Data only to provide the platform and on the Customer's documented instructions, and treat it as confidential (POPIA S20);
- keep appropriate, reasonable technical and organisational security measures in place, including encryption in transit, access control by role, two-factor authentication for administrators and an audit trail (POPIA S19);
- tell the Customer without undue delay if we have reasonable grounds to believe Customer Data has been accessed or acquired by an unauthorised person, so that it can meet its own duties under POPIA S22;
- help the Customer respond to requests from data subjects and from the Information Regulator, where the platform holds the information concerned;
- not read, mine or use Customer Data for any other purpose, and not sell it. Equity+ does not use artificial intelligence to read CVs or to make hiring decisions.
We use the following service providers, which may process Customer Data on our behalf under written agreements: [HOSTING PROVIDER] for hosting, in [COUNTRY]; and our email provider for system emails. If any Customer Data is transferred outside South Africa, we will do so only as POPIA S72 allows.
The Customer confirms that it has a lawful basis under POPIA to process the personal information it puts into Equity+, including special personal information such as race and disability recorded for Employment Equity purposes, and that it gives applicants and employees the notices POPIA requires.
We process the personal information of the Customer's users and contacts, such as names, email addresses and billing details, as a responsible party, to run the account, bill the Customer and support it. Paystack processes card details directly; we never see or store them.

8. Acceptable use

The Customer and its users must not: use the platform unlawfully or to discriminate unfairly; upload malicious code; try to access another customer's data or to bypass security; overload or probe the platform; or resell or provide access to anyone outside the Customer's organisation.

9. Availability and support

We aim to keep the platform available at all times, apart from planned maintenance, which we try to do outside South African business hours and announce in advance where possible. We do not guarantee uninterrupted availability.
Support is by email at hello@equityplus.co.za during South African business hours, and is included in every plan.

10. Intellectual property

We own the platform, its software and its content, other than Customer Data. During the subscription the Customer has a non-exclusive, non-transferable right for its users to use the platform for the Customer's own business. If the Customer sends us feedback, we may use it to improve Equity+.

11. Confidentiality

Each party will keep the other's confidential information confidential and use it only for this agreement. This does not apply to information that is public through no fault of the receiving party, or that the law requires a party to disclose.

12. Liability

As far as the law allows, neither party is liable for indirect or consequential loss, or for loss of profit, revenue or contracts.
As far as the law allows, our total liability under this agreement in any 12-month period is limited to the fees the Customer paid in the 12 months before the claim arose.
Nothing in these terms limits liability for fraud, wilful misconduct or gross negligence, or any right the Customer has that the law does not allow to be excluded.

13. Changes to these terms

We may update these terms. We will email the Customer's administrators at least 30 days before a material change takes effect. If the Customer does not accept the change, it can cancel before then, and the old terms apply until the end of its current period. Each version is dated, and we record which version the Customer accepted.

14. Notices

We send notices to the email address of the Customer's administrators. The Customer sends notices to hello@equityplus.co.za. Our address for legal notices is [PHYSICAL ADDRESS].

15. Disputes

The parties will first try to resolve any dispute in good faith within 20 business days of either party raising it in writing. If they cannot, either party may refer it to the courts below.

16. General

These terms are governed by the law of the Republic of South Africa, and the parties submit to the jurisdiction of the [HIGH COURT DIVISION]. They are the whole agreement between the parties about Equity+. If any part is unenforceable, the rest remains in force. A party that does not enforce a right has not waived it. The Customer may not transfer this agreement without our written consent.

17. Information under the Electronic Communications and Transactions Act

Full name and legal status: [COMPANY LEGAL NAME], a private company
Registration number: [REGISTRATION NUMBER]
Directors: [DIRECTOR NAMES]
Physical address: [PHYSICAL ADDRESS]
Phone: [PHONE NUMBER]
Email: hello@equityplus.co.za
Website: equityplus.co.za
Information officer (POPIA): [NAME], [EMAIL]
Payments: Card payments are processed by Paystack, using its own security standards.